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Pharmacovigilance at Ernest Chemists Limited

Ernest Chemists Limited (ECL) is committed to providing quality pharmaceutical products and improving the safety of health products in Ghana.
Through our comprehensive pharmacovigilance system, we are able to collect data on adverse events and carry out risk evaluations, which helps to minimize these adverse events as well as communicate effectively on them.

The World Health Organization (WHO) in 2002, defined pharmacovigilance as the science and activities relating to the detection, assessment, understanding and prevention of adverse effects or any other drug-related problems.

Our pharmacovigilance system helps to prevent harm from adverse events, promotes the safe and effective use of medicinal products, ensures public confidence and contributes to patient/customer safety.

What To Report

We continue in our efforts to improve the quality of our products as well as ensure the safety of all customers. We therefore entreat all customers to report all issues related to adverse events/reactions and product quality.

Adverse Event (AE)

An adverse event is another name for an adverse drug reaction or an adverse effect of a drug. This can be described as any unexpected or dangerous reaction to a drug or any unwanted effect caused by the administration/use of a drug. The start of the adverse event/ reaction may be sudden or develop over time and must be reported immediately.

Some examples of such events/reactions are:

Product Quality Complaints (PQCS)

At Ernest Chemists Limited (ECL), quality is our priority! Our mission to provide quality and affordable medicine demonstrates our level of commitment to quality. This commitment to quality does not only cover the products we manufacture locally in Ghana, but extends to all products we import, market or distribute. We therefore attach great importance to product quality complaints.

With our robust quality assurance system, which covers all aspects our operations, we are able to minimize issues of product quality to a great extent. However, product quality issues may occur during the manufacturing, packaging, release testing, stability of the product, storage or distribution of the product.

Product Quality Complaints (PQCs) are any possible failure of a drug to meet any of its specifications. Some examples of PQCs are: packaging errors such as broken cap, broken bottle, missing batch/lot number, missing expiration date, change in colour, volume or clarity of the product (such as small particles found in an originally clear product), suspected counterfeit or malfunctioning of a device etc. All the above product quality issues together with other product quality issues must be reported immediately.

What information is needed to report

In the unfortunate instance of adverse events/reactions or product quality complaints, below is the information the reporter must provide to Ernest Chemists Limited (ECL):

Do not hesitate to contact any member of our Quality Assurance team on the contacts above or visit any Ernest Chemists Limited Pharmacy to lodge all complaints.

We take all complaints seriously and follow up on all complaints to guarantee customer satisfaction.

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